Ourcar
Rentals
Are you stuck without a car after being the Not At-fault party in a motor vehicle incident? Claim yourself a like for like hire vehicle, and get back on the road.
About Us
Ourcar Rentals is an accident replacement vehicle company based in Victoria, Australia. Our network of panel beaters state-wide actively choose to work with us for our seamless third party vehicle hire and recovery process.
We pride ourselves on our stress free service supporting Not At Fault parties in Motor Vehicle incidents. With no upfront charges backed by taking no financial information or credit card details from the customer.
Our goal at Ourcar Rentals is to work closely with the Repairer of your choice to assure that your requirements are taken care of to the best of our ability. In the case of total loss, we will provide and accident replacement vehicle up until payout funds have been received from the at-fault party insurer.
We pride ourselves on our stress free service supporting Not At Fault parties in Motor Vehicle incidents. With no upfront charges backed by taking no financial information or credit card details from the customer.
Our goal at Ourcar Rentals is to work closely with the Repairer of your choice to assure that your requirements are taken care of to the best of our ability. In the case of total loss, we will provide and accident replacement vehicle up until payout funds have been received from the at-fault party insurer.
How do I know if I’m eligible?
If you are the “Not At Fault” party in a motor vehicle incident you have the freedom of choosing your own repairer and accepting an accident replacement vehicle with all charges being directed to the “At Fault” party insurer.
Requirements
To make a Third-Party Recovery as seamless as possible our team requires a claim form to be filled out with as much information as possible of all parties involved, and a valid claim number from the “At Fault” party’s insurer.
Your Obligations
As the renter of an accident replacement vehicle, you authorise us to recover the hire vehicle charges by doing all the necessary steps, including appointing a recovery agent or law firm of our choice.
Liability
You will not be liable for an hire car costs if the incident was not your fault, but you may be liable for the hire car costs (and any associated legal/recovery costs) if;
- You are found to have caused the incident.
- You do not have a valid driver’s licence.
- Our team finds that you have provided false or misleading information.
- You have not fully cooperated in the recovery process.
Why Choose Us
Rental Recovery Process
Once your vehicle is repaired or you are paid for a total loss you must notify Ourcar Rentals to organise the collection of the provided rental vehicle.
Upon return of the replacement vehicle, an invoice will be produced with comparative market rates of all local providers under the name of the renter.
The hire car invoice will be sent to the “At Fault” party insurer via a recovery firm with a request for payment.
If the “At Fault” party’s insurer does not meet our demands, a law firm of our choice will appointed to recover all associated costs made out to the renter. In this case the renter will be contacted and asked to assist in the matter.
Upon return of the replacement vehicle, an invoice will be produced with comparative market rates of all local providers under the name of the renter.
The hire car invoice will be sent to the “At Fault” party insurer via a recovery firm with a request for payment.
If the “At Fault” party’s insurer does not meet our demands, a law firm of our choice will appointed to recover all associated costs made out to the renter. In this case the renter will be contacted and asked to assist in the matter.
Frequently Asked Questions
Who pays for the loan vehicle?
As the Not At-Fault party, you would not be liable for covering any of our hire costs as long as you have provided the correct information to our team and followed all terms and conditions listed on our paperwork when accepting possession of the replacement vehicle.
What type of assistance would be required?
At times, the At-Fault party insurer may make it difficult to recover hire vehicle charges. If we request your assistance this may come in the form of vehicle registration documents, licence copies, or in some cases appearing in a court setting, undertaking legal proceedings in the name of the renter against the third party which are all at “no cost to you”.
What happens if the insurer doesn’t cover the costs?
If you fulfil all terms and conditions set out by our team, you will not be liable for the rental costs or legal/recovery fees involved in the process.
Does Ourcar Rentals have any relationships with insurance companies?
Ourcar Rentals is an independent accident replacement vehicle company that acts on the request of the Not At-fault party. We have no relationships with any insurance providers within Australia.
How long can I use the replacement vehicle?
You can utilise the replacement vehicle provided by our team for either the duration of the repairs to your vehicle or until you have received payment for the total loss of your vehicle.
What sort of vehicle am I entitled to?
You are entitled to a vehicle that is considered “like for like”, meaning that you would be able to accept a vehicle of a similar size with the closest features and functions of your own.
Get in touch
Have questions or ready to book? Contact us today for hassle-free accident replacement vehicles. We’re here to assist you!